Support

Your field, XP, Neo balance, and settings save automatically on your iPhone. There is no game account or developer cloud save. Progress is not automatically synced to another device.

Try closing and reopening the app, restarting your iPhone, and checking for an app update first. Avoid deleting the app while troubleshooting: your local progress and Neo balance may be lost. The developer cannot recover your save from a server.

A Neo continue costs 15 Neo and restores 2 hearts. When a rewarded ad is available, earning the ad reward restores 1 heart. You can continue only once per field, using either option.

Neo purchases are currently disabled. Rewarded ads are enabled, but need an internet connection and depend on ad availability and applicable privacy choices. If no ad is ready, try again later. When purchases are enabled, they will need an App Store connection.

When purchases are enabled, check whether Apple shows the purchase as pending or completed, then reopen the app with an internet connection and sufficient free storage. Pending purchases may need approval. Avoid purchasing again or deleting the app. Keep your Apple order reference for a private support enquiry. You can also request help or a refund from Apple; Apple determines refund eligibility.

Neo packs are consumable game currency. They cannot be restored like a permanent upgrade or subscription. Neo already delivered to the local balance may be lost if that data is deleted. See Apple’s guidance on consumable purchases.

When a privacy options entry is required, open the app’s settings and choose Ad privacy choices. For details about data processing, read the advertising section of the privacy policy.